CALL CENTER SERVICES

WELCOME!! HOLA!!

No matter what kind of business you run, managing the inbound and outbound calls is a labor-intensive and time-consuming process. With more than 15 years of experience in Call Center Services with different industries, we guarantee high-quality customer loyalty. 

With our Call Center, Contact Center, and BPO Services, you can:

  • Build customer confidence 
  • Increase sales
  • Improve your company image
  • Save money
  • Maximize revenue
  • Growth revenue
  • Your business never stops: 24/7/365 service
  • Bilingual service

CONTACT CENTER

CONTACT CENTER SERVICES

Call Center

Why us?

  • More than 15 years of Call Center Services Experience
  • We provide the full solution cycle:
    • User requirements Solution design
    • Equipment
    • Software
  • Our knowledge and expertise will help assess indicators thereby improving the quality of customer service

INBOUND CALL CENTER

Call center
  • Customer support
  • Tech support
  • Message taking
  • Call-forwarding
  • Order management and processing
  • Complaint hotline
  • Help-desk
  • Customer retention
  • Appointment scheduling

OUTBOUND CALL CENTER

inbound call center
  • Sales
  • Telephone surveys
  • Telemarketing
    Collection services
  • Lead generation
  • Cold calling
  • Fund-raising
  • Event registration
  • Market research

You should focus on what’s important: your business and your clients. Above all, our solution will help you to save time and money!

CALL CENTER TECHNOLOGY

IVR (Interactive Voice Response)

IVR

IVR

  • We design the Interactive Voice Response system based on your needs using professional voices
  • Our software can be Integrated with any information system and external telephone platform
  • Complete and customizable reports

ACD (Automatic Call Distributor)

ACD

ACD

  • We design the Automatic Call Distributor tailored to your needs, with multiple lines of calls and unlimited agents
  • Multiple strategies of call distribution
  • ACD groups support, with Real-time supervision, monitoring and reports at any time

Call Recording

Call Recording

Call recording

  • Digital recording of inbound and outbound calls
  • Recording of calls associated with user data
  • Easy to use dashboard with web access
  • We follow standard privacy regulations

PROPRIETARY SOFTWARE: VOICEMAX

  • Friendly and easy-to-use dashboard
  • Scalable according to the user’s needs
  • Supports high volume of calls 
  • Web based management console
  • Customizable reporting system
  • IVR customizable to your needs
  • Automatic call distributor
  • Unlimited remote agents
  • Outbound and inbound calls
  • Call recording and call monitoring
  • Voicemail system
  • Real-time supervision

BPO SERVICES

BUSINESS PROCESS OUTSOURCING

Artico Systems’ Business Process Outsourcing Services (BPO Services) deliver professional and high-quality teams in any required field to help any business grow to the next level while keeping a low cost.

Why outsource your business processes with us:

  • Outsource any business function to reduce your business admin
  • We can execute your internal processes remotely for a low cost
  • Data-driven insights and continue monitoring to help optimize processes. As a result:
    • Increase efficiency
    • Drive out more value
  • In Conclusion, traditional BPO is changing, we:
    • Analyze your process
    • The desired outcome
    • Automate your process via software or Artificial Intelligence

CUSTOMER SERVICE CALL CENTER

Advantages of BPO

  • Productivity Improvements
  • Cost Savings
  • Improve HR
  • Focus on core business competency
  • Improve Service Level 
  • Reengineer Business Processes
  • Access to world-class capabilities
  • A higher level of service with lower costs

Our BPO services include

  • Inbound and Outbound Call Center
  • Customer Service and report
  • Tech support
  • Email support
  • Social media support
  • Data entry services
  • Loan Processing Services
  • Logistics services 
  • Backend
  • Processing Services: document management, inventory, etc.
  • Chat Support
  • Payroll
  • Procurement

OUR CALL CENTER AND BPO RECRUITMENT PROCESS

Do not hesitate to contact us