CALL CENTER SERVICES

WELCOME!! HOLA!!

No matter what kind of business you run, managing the inbound and outbound calls is a labor-intensive and time-consuming process.

With our Call Center Services, you can:

  • Build customer confidence 
  • Increase sales
  • Improve your company image
  • Save money and time
  • Maximize revenue

CONTACT CENTER

CONTACT CENTER SERVICES

Call Center

Why us?

  • More than 20 years of Call Center Services Experience
  • We provide the full solution cycle: user requirements + solution design + equipment + software
  • Our knowledge and expertise will help assess indicators thereby improving the quality of customer service

INBOUND CALL CENTER

Call center
  • Customer support
  • Tech support
  • Message taking
  • Call-forwarding
  • Order management and processing
  • Complaint hotline
  • Help-desk
  • Customer retention
  • Appointment scheduling

OUTBOUND CALL CENTER

inbound call center
  • Sales
  • Telephone surveys
  • Telemarketing
    Collection services
  • Lead generation
  • Cold calling
  • Fund-raising
  • Event registration
  • Market research

OUR TECHNOLOGY

IVR

  • We design the Interactive Voice Response system based on your needs
  • We use professional voices
  • We can Integrate it with information systems and external telephone platforms
  • Complete and customizable reports

ACD

  • We design the Automatic Call Distributor tailored to your needs
  • Multiple lines of calls with unlimited agents
  • Multiple strategies of call distribution
  • ACD groups support, with Real-time supervision, monitoring and reports at any time

Call recording

  • Digital recording of inbound and outbound calls
  • Recording of call associated with user data
  • Easy to use dashboard with web access

PROPRIETARY SOFTWARE: VOICEMAX

  • Customizable IVR
  • Automatic call distributor
  • Unlimited remote agents
  • Outbound and inbound calls
  • Call recording
  • Call monitoring
  • Voicemail system
  • Real-time supervision

PROPRIETARY SOFTWARE: VOICEMAX

  • Scalable according to the user’s needs
  • Supports high volume of calls
  • Supports unlimited remote agents
  • Web based management console
  • Easy to use
  • Customizable reporting system