NOC

Managing an IT infrastructure is a complex and time consuming task for any kind of organization. Network devices like routers, switches, and firewalls, require a lot of expertise and knowledge to manage and troubleshoot. Our NOC (Network Operation Center) Services, can help any company with these difficult tasks for you to focus on what is really important: your business and revenue.

Key advantages of outsource your NOC operation with us:

  • Scalability
  • Monitoring and alerting 24×7
  • Same cost every month
  • SLA monitoring
  • Network device migration 
  • IT growth planning and roadmap
  • We follow your ITIL change management systems
  • Multilingual services
Let Artico’s System NOC services manage your IT operation and have that desire IT peace of mind, 

MANAGED IT SERVICES

NETWORK MONITORING

Network monitoring

Network devices we can monitor and troubleshoot:

  • Routers
  • Switches
  • Firewalls
  • VPN Tunnels
  • Wireless Access Points
  • LAN devices like servers
This can be complemented with our NOC and Helpdesk services.

MANAGED IT SERVICE PROVIDER

Managed IT Service Provider

Our experienced engineers can remotely monitor and manage your WAN routers in your premises if required, or the data center.


All this can be done over the internet to help you to cut costs and enhance your IT operation. In addition, when an outage occurs, we deal with the ISP until the issue has been resolved.

SITE SURVEY

Site Survey

If you need an engineer to analyze and discover what is wrong with your network, we can help you with that. We can schedule an IT Consultant to visit your premises, test, document, and recommend how to optimize your IT environment. 

Benefits of our Site Survey field services:

  • Fixed cost
  • IT Consultant with hands-on experience
  • If needed, we can configure and troubleshoot your IT devices
  • We can visit your premise or data center when required

OUTSOURCED IT SERVICES

Outsourced IT Services

Our experienced and certified engineers can assist with configuration, deployment, and troubleshooting of devices from different vendors like:

  • Cisco
  • Palo Alto
  • Juniper
  • Aruba
  • Fortinet

SWITCH MONITORING

switch monitoring

Metrics to follow and report when anythings happens:

  • Link Status
  • Bandwidth utilization
  • Latency
  • BGP Status
  • Errors (L1,L2,L3)
  • CPU Utilization
  • Power and environmental status
  • Packet Loss
  • Monthly status meetings to report metrics and next steps to avoid future issues

INCIDENT MANAGEMENT

Incident Management

We follow internal procedures to make sure when an outage occurs, it has the less impact in the network performance:

  • Open tickets with Service Providers
  • Keep a copy of running configurations
  • Reboot networking devices
  • UPS monitoring
  • Interfaces resetting
  • Password management
  • Continuous updates to ticketing systems and management

IT PEACE OF MIND

HELPDESK

Supporting your end users or employees IT needs can become an expensive and time-consuming task. Similarly, when your company is growing and the more employees you have, our Helpdesk Services can support your IT operations for a smooth IT expansion. 

If you hire our IT Helpdesk Services, you will benefit from: 

ITIL

ITIL CHANGE MANAGEMENT

ITIL has been adopted by thousands of organizations worldwide. At Artico Systems, we follow your internal ITIL process to make sure your business needs are aligned with your IT goals and transformation.

Using the ITIL framework and lifecycle offer multiple advantages like:

  • More control over any changes in the IT environment
  • Adaptable process over time
  • Easy accountability of each step and approval
  • Governance controls can be applied at any cycle of the change management process 

 

Do not hesitate to contact us